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Returning your goods is simple.
If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner that the goods are then in a resaleable condition.
PLEASE NOTE: Items with personalisation on cannot be returned or exchanged once printed/embroidered, as goods cannot be resold due to the personalisation.
If you have ordered Teamwear items from us, please note there is a 25% re-stocking charge for returning or exchanging unprinted and unpersonalised garments. This is enforced by the manufacturers/suppliers and is at the discretion of Sports Advocate Ltd. If you have ordered Club Shop items with a badge, unfortunately these are not eligible for return or exchange as they have been personalised.
Your statutory rights are not affected.
If you have found another item that you wish to exchange a product for, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself (delivery charge will be re-charged at the discretion of the management).
When returning goods to us, please write the reason and request on the back of the invoice (or copy), wrap securely and return to the address listed below. Please ensure that you obtain a certificate of postage as your insurance against loss or damage.